FAQs
Products
Q: Who is APPSTV?
A: APPSTV is a Singaporean brand committed to quality assurance, offering affordable TVs that prioritize innovation, quality, and user experience. Our lineup features QLED 4K Ultra HD displays and built-in cinematic audio systems, bringing you immersive home entertainment at an exceptional value. Discover APPSTV today, where the future of viewing begins.
Q: What is a QLED TV?
A: QLED (Quantum Light Emitting Diode) TVs use Quantum light technology to deliver brighter, more vibrant colors and improved contrast compared to standard LED TVs. APPSTV’s QLED TVs provide an immersive viewing experience with enhanced picture quality.
Q: What is the resolution of the smart TV?
A: All of our TVs currently feature 4K Ultra HD (3840 x 2160) resolution. 4K Ultra HD offers four times the pixels of Full HD, providing sharper images, vibrant colors, and stunning clarity. It's perfect for larger screens and ensures an immersive viewing experience with enhanced detail and lifelike visuals.
Q: What's the TV's operating system?
A: Our smart TVs use the webOS operating system. It provides simple and smooth operation, with access to a wide variety of apps and content, making it easy to enjoy your favorite entertainment.
Q: What is the acoustics of the TV?
A: Our 55" and 65" TVs are equipped with a high-quality Mini Sound Bar that delivers an outstanding audio experience, making you feel like you’re in a theater.
Q: What are your sizing options?
A: Our smart TVs are available in multiple sizes to suit different spaces and preferences. Currently, we offer 43", 50", 55", and 65" models, all featuring QLED technology with 4K Ultra HD resolution for a premium viewing experience.
Q: What additional features are available on APPSTV QLED TVs?
A: APPSTV uses Magic Remote and LG ThinQ APP allow you to easily control your TV using your phone or voice commands. APPSTV QLED TVs also support AirPlay and work with Apple Home for seamless connectivity with Apple devices.
Q: Can I connect my APPSTV QLED TV to streaming services?
A: Yes, APPSTV QLED TVs come equipped with built-in smart TV features, allowing you to connect to popular streaming services such as Netflix, YouTube, and Disney+.
Q: How do I choose the correct size TV for my living room?
A: Choosing the right TV size is crucial for an enjoyable viewing experience. Here are the recommended viewing distances for each screen size:
|
Screen Size (inch) |
Recommended Viewing Distance (cm) |
|
|
|
|
43 inch |
150 cm |
|
50 inch |
165 cm |
|
55 inch |
165 cm |
|
60 inch |
180 cm |
|
65 inch |
195 cm |
|
70 inch |
210 cm |
Q: What is the ideal TV height relative to the sofa?
A: For the best viewing experience, the center of your TV should ideally be at eye level when you’re seated on the sofa. This is typically about 42-48 inches (107-122 cm) from the floor to the center of the screen, depending on your seating height. This setup reduces neck strain and creates a comfortable, immersive viewing experience.
Q: How can I install my new APPSTV QLED TV?
A: Installation is simple! Each TV comes with a user manual and mounting accessories. You can install it yourself, or opt for our professional installation service at checkout. Installation guides are also available on our website.
Q. What payment methods does APPSTV accept?
A: We accept various payment methods, including credit/debit cards, PayNow, and installment payment plans through partnered providers. Full details are available at checkout.
Shipping Related Questions
Q: What is the shipping cost?
A: We offer free shipping within Singapore on all QLED TV orders.
Q: How long does the delivery take? / Q: How long does it take to process an order?
A: For in-stock TVs and TV stands with assembly options, please allow 2-4 working days for our delivery team to contact you and arrange delivery and/or installation. Delivery times may vary during special sales or holiday seasons, in which case it could take up to 7 days. You will be notified in advance. Thank you for your patience and understanding.
Q: Do you ship internationally?
A: At the moment, we only offer shipping within Singapore.
Q: Is TV mount installation limited by height?
A: Yes, wall-mounting for TVs 65 inches or smaller is limited to a height of 180 cm from the bottom of the TV. Additional charges apply for higher installations as follows:
- 181 cm to 220 cm: Additional $20
- 221 cm to 260 cm: Additional $40
- 261 cm to 300 cm: Additional $60
For TVs larger than 65 inches and installations higher than 180 cm, a site survey will be conducted, with extra charges starting at $200. These fees cover additional labor, insurance, and specialized equipment for elevated installations.
Refund and Exchange Policy
Q: Can I get a refund if I am not satisfied with my TV?
A: We understand that situations may arise where a return is necessary. You may request a return if:
- You received the wrong item.
- The product does not match the website's specifications or description.
Return requests must be made within seven (7) calendar days from the date of delivery. General return requirements include:
- Proof of purchase (invoice number and receipt).
- The product must be in new condition, returned in the original unopened packaging with all accessories, manuals, and free gifts.
- The product must not have been used or installed.
Non-returnable situations include:
- Opened packaging (regardless of who opened it) if the correct product was received.
- Installed or used products.
- Change of mind, including size or model changes.
If your return meets these requirements, please contact us at support@appstv.com.sg. Please note:
- Delivery charges (if applicable) are non-refundable.
- Refunds are processed via the same payment method and may take up to 14 working days.
- APPSTV reserves the right to reject unreasonable return requests.
Q: How do I apply for a refund?
A: You can submit a refund request through our website. Our customer service team will review and process your request within 14 business days.
Q: If there is a quality problem with the TV, can I exchange it?
A: If your TV has a quality issue, you can request a replacement within 14 days of receiving it. We will arrange the replacement promptly.
Security Policies
Q: Do smart TVs come with a warranty?
A: Yes, our smart TVs come with:
- 3 years of limited warranty for the TV.
- 1 year of limited warranty for TV stands.
- 6 months of warranty for the remote control.
- 3 years of limited warranty for the wall mount
Q: Do I need to register to get APPSTV warranty?
A: No registration is required! For your convenience, our warranty is automatically tied to your order number and email. We do recommend that you keep a copy of your invoice or alternatively, you can take note of your order # so you can easily refer to it should the need for warranty claim arise. Or you can log via your email address
Q: If the TV is under warranty, how can it be repaired?
A: If your TV encounters an issue during the warranty period, contact our customer service team, and we will arrange for the necessary repairs.
Q: What does the warranty cover?
A: The warranty covers hardware failures but does not include man-made damage, accidental damage, or damage caused by force majeure events.
Q: Where can I find out more on the warranty ?
A: Please refer to APPSTV WARRANTY POLICY for details
Contact Us
Q: How do I contact your customer service? / How do I contact APPSTV for further assistance?
A: You can submit inquiries through the "Contact Us" page on our official website or email us at support@appstv.com.sg . Our customer service team will respond within 3 working days.
Q: How long are customer service hours?
A: Our customer service operates from 10am – 6pm, Monday to Friday. You can submit queries outside working hours, and we will respond as soon as possible during the next working hours.
