You have no items in your shopping cart.
Terms of service
APPSTV Terms of Service
OVERVIEW
This website is operated by APPSTV. Throughout the site, the terms “we”, “us” and “our” refer to APPSTV. APPSTV offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on a third-party platform, which provides us with the e-commerce solution to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, or other material purchased will meet your expectations.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties of any kind.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating third-party content, nor do we warrant the accuracy or reliability of any third-party materials or websites.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
You agree that any creative ideas, suggestions, proposals, or materials you submit to us, whether online, by email, by postal mail, or otherwise, can be used by us at any time, without restriction.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit the relevant section of our website.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our website or within the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product availability, shipping charges, and delivery times. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law. No specified update or refresh date applied in the Service or on any related website should be interpreted as an indication that all information in the Service or on any related website has been modified or updated.
APPSTV is not responsible for ensuring that all content on the website or within the Service is current, accurate, or complete. Any reliance on information provided by us, including product details, pricing, or promotions, is at your own risk.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the website or its content for any of the following purposes:
(a) For any unlawful purpose, including violating local, national, or international laws or regulations. (b) To solicit others to perform or participate in any unlawful acts. (c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others. (d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. (e) To submit false or misleading information. (f) To upload or transmit viruses or other malicious code that could affect the functionality or operation of the Service, related websites, or the Internet. (g) To collect or track the personal information of others without proper authorization. (h) To spam, phish, pharm, pretext, spider, crawl, or scrape data. (i) For any obscene or immoral purpose. (j) To interfere with or circumvent the security features of the Service, related websites, or the Internet.
We reserve the right to terminate your use of the Service or related website for violating any of the prohibited uses. APPSTV may take legal action, including reporting to law enforcement authorities, in response to prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
APPSTV does not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time, we may remove or suspend the Service for indefinite periods or cancel the Service altogether without prior notice. We will not be liable to you or any third-party for any modification, suspension, or discontinuation of the Service.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service, as well as all products and services delivered to you through the Service, are provided on an “as is” and “as available” basis unless otherwise explicitly stated by us. This includes all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, and non-infringement.
APPSTV, including our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors, shall not be held liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service, including but not limited to loss of profits, revenue, savings, data, or other damages. This limitation applies whether the claim is based on contract, tort (including negligence), or otherwise. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless APPSTV from any claim or demand arising from your breach of these Terms or your violation of any law or rights of a third-party.
SECTION 15 – SEVERABILITY
If any part of these Terms is deemed unlawful or unenforceable, that provision will be enforceable to the fullest extent permitted, and the unenforceable part shall be severed from these Terms.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and APPSTV and govern your use of the Service, superseding any prior agreements between you and us.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Singapore.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website periodically for changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@appstv.com.sg
SECTION 21 - RETURN POLICY
To ensure a smooth and satisfying purchase experience, please review the following Pre-Purchase Checklist before finalizing your order. If you have any further questions, feel free to contact our friendly support team for assistance:
· Product dimensions and measurements have been checked to ensure the item will fit in your intended space.
· The TV bracket chosen is suitable for your wall type (refer to SECTION 23 for more details).
We understand that unforeseen circumstances may arise. Should any of the following situations occur, you are eligible to return your order:
· You have received the wrong item in your package.
· The product does not match the website specifications or descriptions.
Return requests must be made within seven (7) calendar days from the delivery date. General requirements for returns are as follows:
· You must provide proof of purchase (order invoice number and receipt).
· The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificates of authenticity) and any free gifts received with the product.
· The product must not have been used or installed.
Please note the following non-returnable conditions:
· Opened packaging (regardless of whether by the installer or purchaser) when the item(s) received matches the purchase made.
· Products that have been used or installed.
· Change of mind requests, including but not limited to upgrades, changes in product size, or requests for other types of monitor arms/stands.
· Mounted TV brackets.
If your return meets the above requirements and you wish to proceed, please have your order number ready and email us at support@appstv.com.sg Our customer service team will verify your return reason and, if your request is valid, arrange for the return.
Important notes for all purchases:
· Refunds will exclude paid delivery charges (if applicable) in the case of any order cancellation.
· APPSTV reserves the right to reject any return, exchange, or refund deemed unreasonable or unfit.
· Refunds will be processed using the same mode of payment as the original purchase.
· If any discount codes or promotional vouchers were used, the refund amount will be adjusted accordingly, i.e., only the final amount paid will be refunded.
· If delivery charges were paid and delivery has taken place, the refund will exclude these charges.
· Once approved, the refund may take up to 14 working days to reflect in your account, depending on the payment mode and the processing time of the payment gateway or bank.
SECTION 22 - SHIPPING POLICY
For all Pre-Orders, the Estimated Time of Arrival (ETA) will be indicated on the respective product page.
For Pre-Orders of TV Set-Ups:
· Once the product arrives and is ready for shipping, our team will contact you to arrange delivery.
For In-Stock Items:
· TV Stands*: Please allow 2-4 working days for these items to be shipped, unless otherwise stated on the product page.
o *This applies to TV Stands with the "Delivery Only" option selected.
· TVs / TV Stand Assembly^: Please allow 2-4 working days for our delivery partners to contact you for delivery and/or installation arrangements. These will be delivered separately from your Monitor / Monitor Arms purchases.
o *TV Stand Assembly applies only when the "Deliver + Assembly" option is selected.
· Contactless Deliveries for In-Stock TVs: Please allow 2-4 working days for shipping (unless otherwise stated on the product page).
APPSTV aims to ensure a smooth shipping experience, with regular updates on product availability and delivery arrangements. For any further inquiries about shipping and handling, please contact our support team.
SECTION 23 - TV/Mount Installation Terms and Conditions
1. Wall-Mounting Height Limits:
o TV size up to 65 inches: Limited to a height of 180 cm from the bottom of the TV.
o Additional height charges apply if exceeded:
§ 181cm to 220cm: $20
§ 221cm to 260cm: $40
§ 261cm to 300cm: $60
o For TVs exceeding 65 inches mounted above 180 cm, a site survey is required with charges starting at $200, covering labor, insurance, and specialized equipment.
2. Readjustment Fees:
o If a readjustment is requested more than twice during installation using a APPSTV wall mount, a $30 fee applies:
§ First installation: Free
§ First readjustment: Free
§ Second readjustment: $30
3. Repositioning Fees:
o $50 for reinstallation of brackets for 43" to 65" TVs.
o $100 for 75" and above.
o This includes a 1-year warranty and coverage for product damages.
4. Extended Onsite Support Fee:
o A $20 fee applies per item for after-sales service requests that incur additional labor or express services.
5. Staircase Charges:
o $10 per level for 75" and below if the elevator is unavailable.
o $30 per level for 86" and above.
6. Packaging Unfit for Lift:
o $200 fee if the packaging does not fit in the lift, covering equipment and labor for delivery via alternative methods.
7. Change of Delivery Date/Failed Delivery:
o A $30 charge applies for rescheduling or missed deliveries.
8. TV Disposal:
o Old TV Disposal is not available.
9. Recommended Wall Types for Brackets:
o Warranty void if installation is not on recommended wall types:
§ Concrete, wooden, marble, tile, stone, and brick walls are supported for TVs up to 100 inches.
§ Partition walls require specific thickness for stability. Wall enforcement
10. Special Wall Installations (e.g., marble, tile):
o There is a $60 charge for drilling into special materials, such as marble or tile, as these installations require diamond drills and extra care. APPSTV reserves the right to decline work on these surfaces unless the owner agrees that APPSTV will not be liable for any potential damages.
11. TV Setup and Cable Management:
o Basic setup and training provided, but advanced cable management or personal TV settings (e.g., picture, sound) are not included unless pre-arranged.
12. External Equipment and Wiring:
o Setup of external devices (e.g., soundbars) is not included, but basic reconnection of existing cables is.
13. Hidden Pipes/Wires Liability:
o APPSTV is not liable for damages to hidden pipes or wires unless the customer informs the installation team beforehand.
14. Damage Reporting and Compensation:
o Customers must document and report any damages within 24 hours with detailed photos and videos. Any alterations to the accident scene may impact the investigation outcome.
